Management of the MTN Group on Thursday threw its weight behind one of its subsidiaries, GlobalConnect, to open a new service-efficient facility known as Customer Success Centre at the Standard Chartered House in Accra.
The launch, which was performed by the Vice President, Dr. Mahamudu Bawumia, was witnessed by the Board Chairman of MTN Ghana, Dr. Ishmael Yamson, MTNGroup CEO, Ralf Mupita, South African High Commissioner to Ghana, Madam Grace Jeanet Mason, Deputy Minister for Communications and Digitalisation, Madam Ama Pomaa Boateng, among others.
With this ceremony, the pan-African digital and infrastructure services company has launched the new Customer Success Centres in Ghana and Kenya.
Through this initiative, it will enhance better customer experience globally by enabling all support requests to be managed more efficiently.
The Customer Success Centres will include the insourcing of their Network Operations Centre (NOC) and the establishment of a new Service Operations Centre (SOC).
This is the first step of their phased investment which forms part of the expansive plans for the region, with Ghana identified as one of their key markets.
Echoing the Deputy Minister for Communications and Digitalisation’s speech, MTN Group President and CEO, Ralph Mupita, stated, “MTN GlobalConnect’s commitment to connecting Africa to the world aims to foster innovation and further grow the continent’s digital economy.”
He added that, “MTN GlobalConnect was bringing its network surveillance and assurance operations capability back to Africa from outsourced suppliers in India.”
“The onshoring of these operations demonstrates MTN’s confidence in Ghana and her people as the country accelerates work to develop the digital economy and overcome economic challenges,” he said during the launch of the new centre in Ghana.
MTN GlobalConnect CEO, Frédéric Schepens shared that the opening of the Customer Success Centres was a milestone in the expansion of their business on the African continent.
According to him, the new Customer Success Centres will contribute to MTN Group’s strategic intent, Ambition 2025: Leading digital solutions for Africa’s progress, furthering digital and financial inclusion on the continent we call home.
MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2018 and an operating company in the MTN Group.
MTN GlobalConnect manages MTN’s international and national major wholesale activities in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice interconnect, SMS, signaling and roaming.
